65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World

Chris Tidball

Published on: 20/05/2026

Chris Tidball interviews Dave Fernandez on insurance careers, remote work, AI tools, and staffing challenges. Dave shares his journey in claims, Kingstone’s growth plans, and why curiosity and strong judgment remain vital in the industry.

Property and Casualty Claims TransformationRemote Claims Workforce StrategyAI in Insurance ClaimsAdjuster Talent RetentionClaims Workflow Optimization

64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

Chris Tidball

Published on: 19/05/2026

Chris Tidball interviews Rob Bowers on claims industry changes, AI, customer expectations, and leadership. Rob reflects on four decades in claims handling, the value of empathy, and his plans for retirement, travel, and family time.

Insurance Claims TransformationAI in Claims ProcessingProperty and Casualty Risk ManagementRemote Claims Workforce StrategySocial Inflation Insurance Defense