65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World

65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World

65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic WorldChris Tidball
Published on: 20/05/2026

Chris Tidball interviews Dave Fernandez on insurance careers, remote work, AI tools, and staffing challenges. Dave shares his journey in claims, Kingstone’s growth plans, and why curiosity and strong judgment remain vital in the industry.

Subrogation & Claims RecoveryInnovationsFinancial Recovery & Hidden MoneyInsurance Defense
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64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

64 - When Drones Meet Desk Jobs: The New Age of Insurance ClaimsChris Tidball
Published on: 19/05/2026

Chris Tidball interviews Rob Bowers on claims industry changes, AI, customer expectations, and leadership. Rob reflects on four decades in claims handling, the value of empathy, and his plans for retirement, travel, and family time.

Insurance Fraud & InvestigationsBusiness & Operational EfficiencyInsurance Defense
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